NHTSA Complaint #11624550 — 2017 CHEVROLET VOLT

Dear NHTSA officer, I am writing to report a serious safety incident involving my 2017 Chevrolet Volt. On November 9, 2024, while driving with my family, our vehicle unexpectedly lost power without any warning. The details of the incident are as follows: Incident: The car powered off suddenly. Passengers: Myself, my wife, and our two children were in the vehicle. Aftermath: We were unable to restart the car despite multiple attempts. Resolution: It took two hours and assistance from neighbors to push the car back to our driveway. Upon researching this issue, I discovered that other 2017 Chevrolet Volt owners have reported similar symptoms, which appear to be related to Battery Energy Control Module (BECM) failures. Furthermore, I found that GM issued Technical Service Bulletin (TSB) 18-NA-261 addressing "an internal issue within the Battery Energy Control Module" for Volt models. This incident has raised serious concerns about the safety and reliability of our vehicle. I am requesting immediate attention to this matter, including: A thorough inspection and repair of our vehicle Information on any recalls or extended warranties related to this issue Assurance of the vehicle's safety for future use Given the potential danger posed by sudden power loss while driving, I believe this issue warrants urgent attention and possibly a wider recall. Thank you for your prompt attention to this critical safety matter. I look forward to your timely response and resolution. Sincerely,