NHTSA Complaint #11624407 — 2019 MERCEDES-BENZ SPRINTER 4500

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	11624407
Vehicle	2019 MERCEDES-BENZ SPRINTER 4500
Component	ELECTRICAL SYSTEM
Date of Incident	November 7, 2024
Date Filed	November 10, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

The active distance assist inoperative appears when using the cruise control. This comes on when no traffic in front of the vehicle for 1 hour or less. Also Active Brake Assist functions limited - see operators Manual To reset: follow another vehicle for 5 minutes. This is Very Very Very frustrating and UNSAFE. This function should not automatically shut off. I paid a lot of money to try and figure out the problem. This is VERY UNSAFE for this feature of instantly shut off for no reason and is dangerous. Please fix this with a software update and allow me to download it at my dealer for no charge. Not happy as I use my cruise control on long trips in the USA.

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