NHTSA Complaint #11390987 — 2019 MERCEDES-BENZ SPRINTER 4500
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11390987 |
| Vehicle | 2019 MERCEDES-BENZ SPRINTER 4500 |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | 43,000 miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CO |
Consumer Description
TRAVELING DOWN THE HIGHWAY AT 65 MPH, THE WHEELS STARTED SHAKING VIOLENTLY, AND WITHIN 5 SECONDS, THE POWER STEERING ASSIST COMPLETELY FAILED. IT TOOK EXCESSIVE STRENGTH TO STEER THE VEHICLE TO SAFETY. MERCEDES-BENZ IS REFUSING TO COVER THE REPAIR ON THE 15-MONTH OLD VAN THAT HAS 43000 MILES ON IT. THE ISSUE HAS BEEN IDENTIFIED AS A FAILED ELECTRIC ACTUATOR.
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