NHTSA Complaint #11624125 — 2023 JEEP WRANGLER

On August 18, 2024 after charging the vehicle it showed a 95% charge instead of 100%. Immediately after attempting to drive the car, it began to stall and multiple warning laps/messages were on the dash board including “service charging system, check engine, red plug light, red battery light, red wrench with lightning bolts, red lightning bolt with backwards parentheses)(.” Car was not able to be driven more than a few miles per hour and a few feet before it stalled. During an attempt to drive the car and move it to a secure parking spot, the car stalled and large amounts of smoke came out of the exhaust smelling like burning. Car was towed to dealership. Car was unable to be towed onto the tow truck, tow truck driver had to just start the car 3 times and drive it up the tow truck ramp with jumper pack attached to car battery. This situation was unsafe for myself as the driver, surrounding cars/pedestrians, and for the tow truck driver who drove the car in order to tow it. When the dealership was diagnosing the vehicle problem, the replicated the problem. Initially the tech states the car is drivable and all set. When I questioned that a similar issue occurred when the vehicle was brand new and the plug needed to be changed and the whole hybrid system was disabled for 5 months while waiting for the part, the tech/manager continued to assess the car and stated the hybrid battery needs to be changed and the car cannot be driven. It took 4 weeks to receive and replace the part. The car and charging was working perfectly fine until I received the recall on the replaced battery of fire risk and not to drive it charged, park inside or near cars and buildings. This continues to be a threat daily to myself as the driver, cars around me and where I park. Such guidelines cannot be avoided and this car continues to have issues with the hybrid component that are not only unsafe but a complete waste of money for the consumer.