NHTSA Complaint #11624112 — 2018 FORD ESCAPE
STRUCTURE:BODY issue reported to NHTSA
Complaint Details
| ODI Number | 11624112 |
| Vehicle | 2018 FORD ESCAPE |
| Component | STRUCTURE:BODY |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | FL |
Consumer Description
After Hurricane Milton my car had 2 in of water in it. I contacted my insurance company they looked at the car said it needed to be dried out and I needed to take it to the dealership where I purchased it. Took my vehicle to Kisselback Ford and the diagnosis States looks like the seam sealer under the roof moldings is falling off the body causing water to come into the body panels from the roof has to go to Body Shop we can't do these repairs. Took the vehicle to two collision centers they stated this was a factory defect and they will not touch my car. Contacted Ford corporate I was told to take the vehicle to Greenway Ford upon taking my vehicle to Greenway Ford they are in agreement with the other dealership and stated the roof panel needs to be repaired the headliner needs to be replaced the right and left roof molding needs to be replaced the seam sealer in the roof is damaged causing leakage into the panels. All interior parts have corrosion need a teardown to see how far the water damage is. Ford corporate will not do anything to repair, or replace my vehicle. Stated because I am out of the 3-year lemon law there was nothing they could do. This is not something that happened overnight this is something that has been going on for years and apparently finally separated causing water to intrude into my vehicle every time it rains. This is affecting my backup camera my radio which is telling me the wiring is wet. I only have 54,000 miles on my car Ford has already replaced the engine due to factory defect replaced by headlights again due to factory defect which my headlights are still losing their clear coat. I'm still paying for this car it smells of mildew and the mildew is starting to show up on the interior. On antibiotics for the past 3 months. When I hit the brakes on my car it sounds like a wave of water is rushing forward. It's not right that Ford sold me a defective car that I'm still paying for. No warning, 2 firefighters have said car could catch fire.
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