NHTSA Complaint #11623989 — 2013 FORD EXPLORER

The contact owns a 2013 Ford Explorer. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed and the steering wheel was turned left, however, the steering failed to function as intended. The contact stated that the steering proceeded to go forward. In addition, the contact depressed the brake pedal and the vehicle slid onto the grass and crashed into a barrier. The air bags deployed. The engine seized. The vehicle started, and the vehicle was driven to the contact's residence. The contact stated that this was an extremely terrifying situation. The contact was the only occupant in the vehicle. The contact sustained a skinned left shoulder and a stiff neck, however, no medical attention was required. No Police report was filed. The vehicle was damaged to the passenger's side front grill. The contact stated that due to his fear, the vehicle had not been driven since the crash occurred. The vehicle was not diagnosed or repaired by an independent mechanic or the dealer. In addition, the contact was a certified mechanic and stated that the failure indicated a possible failed electronic steering module. The contact referenced recall NHTSA Campaign Number: 14V286000(Steering) which had a similar failure description, however the contact VIN was not associated with the recall. The dealer was made aware of the failure, however the contact was informed that the contact's vehicle was not associated with the recall. The manufacturer was made aware of the failure and a case was filed. The contact was informed that the contact's VIN was not associated with any unknown recalls. The contact was advised to contact the NHTSA Hotline and report the failure. The failure mileage was approximately 89,953.