NHTSA Complaint #11623946 — 2016 FORD FOCUS

The contact owns a 2016 Ford Focus. The contact stated while driving approximately 60 MPH, the vehicle lost motive power and the vehicle was coasted to the side of the road, and then towed to a certified mechanic. The contact believed that the mechanic had diagnosed a failure within the transmission and had completed a repair to the transmission; however, the contact was unaware of what parts were replaced. The contact stated that after the vehicle was repaired, the vehicle started hesitating and there was an abnormal revving noise coming from the engine compartment while accelerating. The contact would depress the accelerator a second time to accelerate as intended. The failure was intermittent. The message that the engine was overheating was illuminated. The vehicle was taken to the dealer who determined that the fuel pump had failed. The contact was informed that the vehicle was included in NHTSA Campaign Number: 18V735000 (Fuel System, Gasoline). The recall repair was completed, and the fuel pump was replaced; however, the failure persisted. The vehicle was taken to a certified mechanic who diagnosed a failure with the water pump and the water pump was replaced. The mechanic was unable to determine the cause of the transmission failure. The manufacturer was made aware of the failure. The manufacturer had referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 47,000.