NHTSA Complaint #11623815 — 2023 BMW X1

A deer was standing ahead in the road and I began to brake! I was only going 25-30mph. The brakes were hard to push and it felt like something was malfunctioning eventually hitting the deer straight on!!! The Automatic Braking System did NOT work, the forward collision warning did NOT work and the BRAKES did not work after pressing hard to brake to avoid a collision!!! I have had this BMW for over a year and have had several recalls that the dealership fixed EXCEPT for the IB recall issued on 2/12/24 that they still have NO REMEDY!!!!!!! Not only is this a MAJOR safety issue that I've expressed to them many times- the worst has happened now and my braking system FAILED causing a collision!!! The Phil Hughes service dept. has lied about filling my washer fluid and that the faulty battery issue was due to it sitting too long! I drive this car EVERY DAY!! They also did not even disclose to me that there were faulty sensor issues when I had it serviced recently!! I do NOT trust them at this point!! Just this past week my check engine light went off and on. My husband unscrewed and screwed on the gas cap - the light was still on and then just went off as I was driving the next day! My battery still goes completely dead for unknown reasons....... I DO NOT FEEL SAFE!!! I am disabled from being rear-ended from a tractor trailer 4 years ago and this car has completely TRAUMATIZED me all over again and I will not drive this BMW ever again!!