NHTSA Complaint #11623748 — 2013 SUBARU OUTBACK

The subframe has deteriorated beyond repair. This is our sixth Subaru Outback, either owned or leased, all in the same geographic area, housed 90% of the time in a covered garage. This is not normal wear and tear. The vehicle is dangerous, as inspected by a local independent service center that has serviced the car regularly for years. I have reported this to Subaru Corporate, citing that the substandard quality of the subframe has been a known issue on Subaru Outback earlier models and received a reply that Subaru would assume no responsibility whatsoever. There was no warning whatsoever. The issue was discovered during a routine service visit. The problem appeared in late July 2024. I attempted to contact Subaru two times with no response. I finally received a response in late October 2024.