NHTSA Complaint #11175895 — 2013 SUBARU OUTBACK

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11175895
Vehicle	2013 SUBARU OUTBACK
Component	STRUCTURE:BODY
Date of Incident	February 9, 2019
Date Filed	February 9, 2019
Mileage	121,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

DRIVER'S DOOR WILL NOT OPEN FROM THE INSIDE OR OUTSIDE DURING SUB-FREEZING TEMPERATURES. FRONT PASSENGER DOOR AND REAR DOORS ARE NOT AFFECTED AND OPERATE AS DESIGNED. THE DANGER, OF COURSE, IS NOT BEING ABLE TO EXIT THE VEHICLE WHEN SAFETY REQUIRES AN EXIT. CYCLING THE POWER LOCKS DOES NOT CORRECT THE PROBLEM. HAVE NOT TRIED THE BACK-UP METAL KEY THAT FITS THE EXTERIOR LOCK ONLY. DRIVER'S DOOR WILL EITHER NOT OPEN AT ALL OR MAY OPEN ONLY 3" OR SO. IF IT DOES OPEN 3", THEN REPEATED ATTEMPTS MAY CAUSE IT TO FULLY OPEN.

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