NHTSA Complaint #11623725 — 2021 NISSAN ROGUE

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11623725
Vehicle 2021 NISSAN ROGUE
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

my gear shifter in my 2021 Rogue was stuck in park. I was stuck in the middle of a 6 lane road. Car would not go into drive or reverse in heavy traffic or neutral. Had waited for police they arrived 15 minutes later car was able to engage drive . Then towed to Nissan of Rockville Center NY. I was informed that liquid was under gear shifer and the electronics were faulty. I had the same issue in 2022 and received 2,500 dollars from Nissan but they never replaced part... Today same issue but life threatening. Water is able to drip down the shifter mechanism and made the CVT light to turned on and the car was stuck in park, Nissan said water got under the shifter. I own the car and never spilled water or accidently spilled water into the gear shifter. I called Nissan consumer affairs case # [XXX] and complained and said " How is this not water proofed as if water can get in this area cause the car to be immobile. stuck in park. I awaited a tow truck from AAA at [XXX] [XXX]... This complaint or defect is serious! I was so scared. But the police surrounded my car from traffic within 3 minutes.. on [XXX], Long Island. This ability for water to go through the shifter and cause this issue is an absolute manufacturers defect and needs to be address to this shifter design. It is the newer style shifter with only forward neutral and park button. this should be a sealed area as the cup holders are 2 inches away from the shifter. I think the issue started 2 years ago and corroded the electronics as nothing has spilt in this area ever! I don't even remember spilling anything in 2022. I asked Nissan if it could of come from below the car.? they said NO. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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