NHTSA Complaint #11623415 — 2021 VOLKSWAGEN TIGUAN

The contact owns a 2021 Volkswagen Tiguan. The contact stated while the vehicle was parked, the sunroof console detached. The contact stated that the vehicle was taken to the dealer where it was diagnosed with a detached sunroof console. The contact was informed that the sunroof console needed to be replaced. The vehicle was not repaired. The contact was informed that the parts to repair the vehicle needed to be ordered; however, the parts were on back-order. The contact stated that he had been waiting on the delivery of the parts for 45 days and parts were still on back-order. The manufacturer was made aware of the failure but provided no assistance. The failure mileage was approximately 26,000.