NHTSA Complaint #11705953 — 2021 VOLKSWAGEN TIGUAN

The contact owns a 2021 Volkswagen Tiguan. The contact stated that while driving at an undisclosed speed, the contact's dad who was following behind the vehicle noticed oil splashing onto the front windshield of his vehicle. The contact's dad then noticed while the contact was driving uphill, oil was splashing out of the oil pan. In addition, the contact's dad noticed smoke coming out of the exhaust. The check engine and PCV warning lights were illuminated. The vehicle was driven to the shoulder of the road. The vehicle was inspected, and the contact's dad noticed that the oil pan was completely empty. The vehicle was towed to an independent mechanic, where it was diagnosed with a cracked oil pan. The contact was informed that the oil pan, gasket, and filter needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The contact stated that while driving at an undisclosed speed, the contact's dad noticed the oil splashing underneath the vehicle again. The vehicle was driven to the shoulder of the road. The vehicle was inspected, and the contact noticed that oil was spilling out onto the road. The oil pan was empty. The vehicle was towed back to the independent mechanic. The independent mechanic contacted the dealer. The independent mechanic was informed that this was a known failure with the vehicle. The independent mechanic was informed that the failure was that the PCV valve had either failed or was clogged. The independent mechanic was informed that the failure normally occurred between 60,000-100,000 miles. The contact was informed that the failure might recur after the repair, however there was no recall for the failure. The vehicle was being repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 93,000.