NHTSA Complaint #11623275 — 2021 FORD F-150 HYBRID

When gearshift lever is in "DRIVE," it would not shift into "REVERSE" or "PARK." There were no warning lights. Gearshift lever would always move from "PARK" to "DRIVE" or "PARK" to "REVERSE." I was in traffic, I was unable to move the gearshift from "DRIVE" to "REVERSE" when I needed to backup. The only way to get the gearshift lever to move was to TURN OFF the vehicle while it was in "DRIVE" and on a 2021 F150, the gearshift lever will automatically move into "PARK." Then I was able to restart the vehicle and move the gearshift lever into "REVERSE." From "REVERSE" the gearshift lever would move into the "DRIVE" position. This failure resulted in my inability to control my vehicle when required. The dealership replaced a GEAR SHIFT ASSEMBLY to resolve the problem.