NHTSA Complaint #11648089 — 2021 FORD F-150 HYBRID

The contact owns a 2021 Ford F-150. The contact stated while driving 30 MPH during a snowstorm, the windshield wipers failed to function as intended. The contact became aware of an abnormal burning odor coming from under the hood of the vehicle, entering the vehicle through the A/C vents. There were no warning lights illuminated. The vehicle was taken to the dealer to be diagnosed. The contact was informed that the windshield wiper motors had failed and needed to be replaced along with the wiring. The vehicle was repaired. The manufacturer was made aware of the failure and informed the contact that the Extended Warranty was lapsed. The contact was referred to the NHTSA Hotline for assistance. The contact related the failure to NHTSA Campaign Number: 23V163000 (VISIBILITY); however, the VIN was not included. The failure mileage was 37,000.