NHTSA Complaint #11622973 — 2023 FISKER OCEAN
ELECTRICAL SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11622973 |
| Vehicle | 2023 FISKER OCEAN |
| Component | ELECTRICAL SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | CA |
Consumer Description
While my 2023 Fisker Ocean One was parked in my garage in the beginning of October, the vehicle received a Over-The-Air Software Update to Fisker OS v2.2, in order to align the car with a NHTSA recall (NHTSA campaign 24V623, Safety Recall Campaign TSB11062408). I was away for a few days when this OTA happened automatically. When I returned Oct. 6, the car's keyfob was unresponsive, and I was unable to unlock the car. I managed to open the vehicle's rear hatch using the Fisker smartphone app, and tried to start vehicle from front seat, with no success. Opening the driver door triggered the alarm. Since then, Fisker technicians have been unable to recover the car, having tried numerous times to re-install OTA software, and come in person to use diagnostic software tool to re-install. They confirmed with me that many other owners have experienced this "bricking" of the Fisker Ocean. My car was also inspected by my insurance company, USAA, who did not have the expertise to evaluate, nor could provide a technician recommendation to do diagnostics. Vehicle has now been inoperable since October 6th. Techs tell me that "the PKC module and key fob need replacing, plus software 2.2 reinstalled, and this should be a warranty repair". I cannot locate any warranty service providers, nor find any solution or service technicians who can address this "bricking" . My car currently requires 4 RECALL SERVICES to be performed: NHTSA Campaigns 24V623, 24V499, and 24V404, plus a door handle recall. Please advise how I can obtain the required warranty service to get my car functional again, or provide guidance on how to obtain a buyback of the vehicle from Fisker.
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