NHTSA Complaint #11622957 — 2022 RAM 2500

The telematics display / unit displays errors and will freeze. If the driver has adjusted the volume, it may not work. They may try to do this several times not realizing that the radio is lagging. The volume will quickly ramp several moments later and could surprise a driver and cause loss of control. In addition, the on-screen navigation screen can freeze up and the applications appear to resize and freeze. It's possible that somebody may make an unsafe maneuver as a result of the delay or inconsistent presentation of direction. The problem has been seen three times at my local Ram dealership. They have been unable to remediate the issue. There are no prior warnings to the issue happening and no direct way to reproduce them or see if it will happen again. It has been happening on my vehicle since approximately February of 2022.