NHTSA Complaint #11621494 — 2020 FORD EXPEDITION

The contact owns a 2020 Ford Expedition. The contact stated while driving 70-75 MPH, the transmission was shifting hard and unintendedly shifted to various gears continuously. The power train warning light was illuminated. The message "Power Train - Engine Failure - See Owner’s Manual" was displayed. Additionally, there was an abnormally loud sound coming from the transmission assembly. The message "Reduced Engine Power“ was displayed, and the vehicle failed to respond upon depressing the accelerator pedal. The temperature gauge displayed 285 degrees. The contact was able to veer to the side of the road and allowed the vehicle to cool down. The contact was able to continue driving. The vehicle was taken to the dealer, where the transmission yoke was replaced; however, the failure recurred several times while driving. The vehicle was taken to Red McCombs Ford (8333 I-10, San Antonio, TX 78230) and to Griffith Ford Seguin (1880 I-10, Seguin, TX 78155); where the transmission was replaced and rebuilt several times; however, the failure persisted. The contact stated while driving 75 MPH, the transmission was shifting hard and was continuously shifting from high gear to low gear. The check engine warning light and several unknown warning lights were illuminated. Another driver honked and drew the contact's attention. The contact noticed a trail of white smoke and that there was smoke coming from the engine bay. The contact was able to veer to the side of the road and allowed the vehicle to cool down. The vehicle was taken back to the first dealer to be diagnosed. The vehicle was not yet diagnosed or repaired. The manufacturer was notified of the failure and informed the contact that they could no longer assist in covering the cost of the repair. The failure mileage was approximately 20,000.