NHTSA Complaint #11621286 — 2025 FORD EXPLORER
FORWARD COLLISION AVOIDANCE: WARNINGS issue reported to NHTSA
Complaint Details
| ODI Number | 11621286 |
| Vehicle | 2025 FORD EXPLORER |
| Component | FORWARD COLLISION AVOIDANCE: WARNINGS |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NY |
Consumer Description
I am concerned that the Forward Collision Warning and Automatic Emergency Braking are not working sensitive enough to assist in preventing a collision. I had a 2021 Explorer with these features on it and it would give an audible warning at least 8-10 feet if a vehicle was slowing down ahead, this new Explorer does not give an audible warning until about 4 feet near a vehicle slowing down and no braking for at least 3 feet before a collision. I believe anyone in my vehicle are at risk of a collision. I have taken it to the dealer with this concern, it was put on the diagnostic and they found nothing wrong. The sales manager took my vehicle out to verify this problem, following another vehicle that had stopped to make a left turn and if we would have been going any faster we would have hit them, the audible went off and the braking worked at the same time , within 3-4 feet of hitting that car. I drive this car everyday and have never had any kind of warning given to me . I believe the settings are NOT sensitive enough to work properly. I am to the point as to why did I order and pay for these features if I don't get the benefit of them. I have become very fearful for my family with the way these features aren't working as they did on my prior Explorer. I asked the technician at the dealership if they could change the sensitivity and he said no , unless Ford said to do this. I think the warning should be sooner.
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