NHTSA Complaint #11621259 — 2017 JEEP GRAND CHEROKEE

The contact owns a 2017 Jeep Grand Cherokee. The contact stated while driving 20 MPH, the check engine warning illuminated, and there was an abnormal sound coming from the driver’s side of the engine compartment. The vehicle was taken to an independent mechanic where it was diagnosed that cylinder #3 had misfired and a tune up was needed. The vehicle was repaired but the failure persisted. The vehicle was then taken to a different independent mechanic where it was diagnosed that the cam shaft and both head gaskets needed to be replaced. The vehicle was repaired but while in reverse(R), the vehicle stalled. The vehicle was restarted after three attempts. The vehicle was taken back to the independent mechanic where it was diagnosed that unstated software needed to be updated and reprogrammed. The vehicle was repaired but while stopped at an intersection the vehicle stalled. The vehicle was able to restart after waiting for a while. The vehicle was taken to the same independent mechanic again and was diagnosed and determined that the throttle body needed to be reprogrammed. The vehicle was repaired but the failure persisted. The manufacturer was notified of the failure. The failure mileage was approximately 86,000.