NHTSA Complaint #11621195 — 2018 FORD EXPLORER

The contact owns a 2018 Ford Explorer. The contact stated while his daughter was driving approximately 35 MPH over a bump in the roadway, the steering wheel turned to the left while driving straight on the roadway. The contact stated that his daughter had not seen warning light illuminated. The contact drove to his daughter location and drove the vehicle to an independent mechanic. The mechanic diagnosed the vehicle and determined that the driver’s side rear wheel rear suspension toe link had fractured and needed to be replaced. The contact stated that the mechanic researched online and related the failure to NHTSA Campaign Number: 21V537000 (Suspension). The vehicle was not repaired. The manufacturer was informed of the failure. The failure mileage was approximately 137,000.