NHTSA Complaint #11621186 — 2018 RAM 1500 EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT

Complaint Details

ODI Number	11621186
Vehicle	2018 RAM 1500
Component	EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO (TOUCH)SCREEN/MONITOR/UNIT
Date of Incident	October 22, 2023
Date Filed	October 22, 2024
Mileage	48,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IN

Consumer Description

The contact owns a 2018 Ram 1500. The contact stated that the infotainment system screen was delaminating, causing the touch screen function to engage different systems independently. The contact was concerned for his safety. The vehicle was taken to an independent mechanic, where the infotainment system was rebooted. The vehicle was taken to the dealer, where the contact was charged a fee for the infotainment system replacement. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 48,000.

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