NHTSA Complaint #11621054 — 2016 FORD F-250

The contact owns a 2016 Ford F-250. The contact stated that while driving 70 MPH with the cruise control engaged, the vehicle violently shook while driving over a bump on the roadway. The contact slowed down, pulled over, and turned off and restarted the vehicle several times and was able to drive the vehicle; however, the failure recurred while driving over bumps on the roadway. The vehicle was taken to three different independent mechanics and the contact was informed that an alignment, shocks, ball joints, and the traction bar needed to be replaced. The vehicle was repaired; however, the failure persisted. The dealer was notified of the failure and verified that the VIN was not under recall for the failure. The contact researched online and discovered that the failure was related to a steering linkage damper. The vehicle was not repaired. The contact stated that the manufacturer had previously issued a Customer Service Program for the failure however, the VIN was not included. The manufacturer was made aware of the failure and referred the contact to NHTSA Hotline for assistance. The failure mileage was 249,000.