NHTSA Complaint #11620974 — 2021 FORD F-150

The contact owns a 2021 Ford F-150. The contact stated while driving at an undisclosed speed, the contact heard a loud noise. The contact stated that the gear shifter failed to function as intended. The contact stated that the gear shifter failed to shift into drive or reverse. The contact exited the vehicle and performed an inspection of the vehicle. The contact stated upon inspecting underneath the vehicle, the contact noticed that the driveshaft was fractured. The vehicle was towed to the dealer where it was diagnosed with a fractured driveshaft. The contact was informed that the driveshaft needed to be replaced. The vehicle was not repaired. In addition, the contact was informed that the repair was not covered under recall or warranty. The manufacturer was made aware of the failure. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 60,560.