NHTSA Complaint #11620917 — 2014 HYUNDAI TUCSON

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11620917
Vehicle 2014 HYUNDAI TUCSON
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MI

Consumer Description

On August 17th 2024 my 2014 Hyundai Tucson wouldn't start. I had my vehicle towed to the dealership so that they can figure out why my vehicle wasn't working. I just leased the vehicle in March 2024. The dealership told me there was an engine recall on my vehicle and they didn't handle engine work and it needed to be towed to an Hyundai dealership. I contacted the Hyundai dealership and they told me there was an engine recall on my vehicle and that it would be serviced on October 17th 2024 at 11 am and hopefully done by 6 pm that day. I was and still am blown away that I have to be without my vehicle for 2 months. Fast forward to October 17th 2024 I'm excited about finally getting my vehicle back as this recall has caused me so much stress and a Major Inconvenience on my life. I contact Hyundai and am told the appointment is for a vehicle diagnostic and they don't have the engine it has to be ordered and then make an appointment to install. I also was told there were 2 other recalls on the vehicle that would be covered under the warranty or recall but the engine would not be covered under the warranty or recall because my name is listed under the dealership name on the title so my vehicle is currently still sitting at Hyundai with no answers from either party about me getting my vehicle fixed and back on the road

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