NHTSA Complaint #11710366 — 2014 HYUNDAI TUCSON

I AM THE ORIGINAL OWNER OF THIS 2014 HYUNDAI TUCSON. IN AUGUST 2025 I NOTICED THAT THE REAR PASSENGER DOOR LOCKS SEIZED. THIS MEANT THE DOOR COULD NOT BE OPENED FROM THE INSIDE, OUTSIDE OR REMOTELY. THIS PRESENTED A SERIOUS SAFETY HAZARD IN THE EVENT OF A COLLISION , OVERTURN , FIRE OR FLOOD. nO PASSENGER COULD EXIT, AND NO RESCUER COULD OPEN THE DOOR. I NOTIFIED HYUNDAI CUSTOMER SERVICE AND THEY GAVE ME A CASE #[XXX], BUT SAID THERE WAS NOTHING THEY COUD DO AS NO RECALL HAD BEEN MADE. HOWEVER THEY DID RECALL THE 2015 HYUNDAI TUCSON FOR THE SAME DEFECTIVE PART. SO THEY ARE AWARE OF THIS DEFECT AND HAZARD. SINCE HUNDAI REFUSED TO FIX THIS, I INSTRUCTED MY LOCLA MECHANIC TO REPLACE THE LOCKING MECHANISM AT A COST OF $649.80. BILL ATTACHED. I ASK THAT H;YUNDAI REIMBURSE ME AS THIS WAS A LIFE THREATENING DEFECT. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)