NHTSA Complaint #11620126 — 2018 RAM 1500

We have noticed for more than a year that the main touch screen of our 2018 Ram 1500 has screen delamination, and, with it, ghosting; i.e., it appears a ghost is touching buttons, as even though we are not touching buttons on the screen, buttons are being pushed all over the screen. We are happy to make the vehicle available for inspection or provide videos upon request. If we have Bluetooth on, and our phone contact list is up, multiple people are called (we have to make sure we do not have Bluetooth enabled when we are in the vehicle). Sometimes, when we are driving, the rearview camera will turn on. We no longer listen to the radio, as it is impossible to keep the same station -- the ghosting jumps from station to station. In addition to being extremely distracting, it recently became a safety issue. We live in Wisconsin, and in July 2024, we were driving on the interstate during a pop-up thunderstorm. We had the defrost on because the windshield was fogging up, and suddenly, the touchscreen went crazy. It turned the defrost off, flipped to the radio screen, and then switched to the rear camera, all while the windshield quickly fogged up. It was at this moment that we realized this was now a safety issue, as we were in heavy traffic on the highway during a thunderstorm, and we couldn't see anything. Our dealer is aware of the issue, as multiple other Ram trucks have experienced similar issues. A simple Google search of "Ram screen ghosting" leads to hundreds, if not thousands, of posts about the same issue. The issue first appeared about 18 months ago, in February 2023, when the truck had approximately 45000 miles on it. It now has about 60000 miles on it.