NHTSA Complaint #11619923 — 2021 FORD BRONCO SPORT

STRUCTURE issue reported to NHTSA

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Complaint Details

ODI Number	11619923
Vehicle	2021 FORD BRONCO SPORT
Component	STRUCTURE
Date of Incident	October 1, 2023
Date Filed	October 15, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	KY

Consumer Description

Front Passenger consistently has standing water, soaking carpet and has caused deep molding needing to replace carpeting and crash pad. Vehicle issue confirmed by Ford Dealership; diagnostic test did not pick up on it. Lead to manufacturing installation concerns. Dealership has inspected. Reported the issue and proceedings at Ford Dealership with Ford Company (corporate) Customer Service. Despite, manufacturing issue, company is requesting customer (me) pay to solve issue. No other messages or notifications appearing in Ford app or on in-car lamps/messaging. The standing water has been an issue at least 5-6 times.

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