NHTSA Complaint #11619837 — 2018 FORD F-150

The contact owns a 2018 Ford F-150. The contact stated that upon a cold start of the engine, an abnormal, rattling sound would emit from the engine without warning. Upon investigation, the contact linked the failure to the engine's cam phasers which were associated with Technical Service Bulletin: 21-2119. The contact took the vehicle to a dealer where they acknowledged the failure and referred the contact to the manufacturer. The manufacturer was notified but informed the contact that there were no recalls on the vehicle. The manufacturer later referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 40,000.