NHTSA Complaint #11618863 — 2018 MAZDA CX-5 ELECTRICAL SYSTEM

Complaint Details

ODI Number	11618863
Vehicle	2018 MAZDA CX-5
Component	ELECTRICAL SYSTEM
Date of Incident	October 1, 2023
Date Filed	October 9, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

My 2018 Mazda CX-5 Touring has been experiencing problems with the multimedia display for over a year now. At random times the multimedia display cycle through all the menu options (radio stations, navigation, maintenance system, etc) on its own. Makes unwanted phone calls, changes radio settings, attempts to reset maintenance reminders and computer settings. We don't know what is it is trying to do behind the scenes. This represents a risk while driving and needs to be a recall to address this issue as it is very distracting while driving.

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