NHTSA Complaint #11618771 — 2017 INFINITI Q50

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11618771
Vehicle 2017 INFINITI Q50
Component AIR BAGS
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MD

Consumer Description

The seat belt light went on without a passenger and the dealer decided to perform a zero point reset on the passenger seat and that resulted in a failure and now the airbag light is on. This causes the passenger airbag to not be operational. Before it was just the seat belt. They are now asking for $8000+ to replace the seat and OCS module and they said that they would cut the price by 50% but that is still $4000. The seat belt is covered by 10 year warranty but the airbag is covered only 7 year. I feel that since the seat belt was the iniial problem that it should all be covered under the warranty. Searching online there are numerous other Infiniti owners are having the same issue with the passenger seat and they are all being told that the seat needs to be replaced. This looks to be like a fauly module issue and thiink that Infiniti should be responsible for the fix. This has been happening with models from 2014-2018 two different series of Q50 models. THIS CAUSES THE PASSENGER AIRBAG TO BE NON OPERATIONAL AND FEEL THAT THERE ARE A LOT OF Q50 and other models on the road that are NO LONGER SAFE TO DRIVE!!!!

Related Complaints for the 2017 INFINITI Q50

Other AIR BAGS Complaints

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#11612814 The contact owns a 2017 Infiniti Q50. The contact stated while driving at an undisclosed speed, the passenger’s side ...
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Recent Complaints for the 2017 INFINITI Q50

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