NHTSA Complaint #11700285 — 2017 INFINITI Q50

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11700285
Vehicle 2017 INFINITI Q50
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

My vehicle has been stalling and burning/leaking oil internally for some time now with white smoke coming from the rear. Well Infiniti sent a post card and stated that the emission warranty is extended for 120,000 miles which my vehicle has had the issue for some time and it was already over 120k miles at the time of the loss. The issue Infiniti reported in their postcard is, you may experience issue with the turbocharger, Overtime there is a possibility for the turbocharger thrust bearing to wear and leak oil internally. The most likely conditions you will experience are excessive white smoke from the exhaust, MIL-On an in rare cases reduced engine power or damage to the internal components. My vehicle is experiencing all these issues reported and the company, Infiniti, knows this is an issue and did not issue a recall the extended warranty instead, most people will not qualify for which will require people to thousand of dollars replacing the turbocharger assembly and engine control model. I got a quote and was told 8000 dollars unfortunately I cannot have repairs done. I believe it was January 2025 when the post card came from Infiniti identifying the issue

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