NHTSA Complaint #11618767 — 2020 SUBARU OUTBACK

The contact owns a 2020 Subaru Outback. The contact stated that upon taking the vehicle to the dealer to be serviced, the dealer informed the contact that the transmission was binding and making an abnormal grinding sound while driving at slow speeds and making turns. The dealer performed the TCM software update and replaced the transmission clutch kit under NHTSA Campaign Number: 21V955000 (Power Train); however, the failure recurred. The contact stated that the recall repair had failed to correct the failure. The vehicle was taken back to the dealer, where the transmission clutch pack was replaced twice; however, the failure recurred. The vehicle was taken to a second dealer, Schumacher Subaru (3021 Okeechobee Blvd, West Palm Beach, FL 33409), where the transmission clutch pack was replaced; however, the failure persisted. The vehicle was taken back to the second dealer, where the transmission clutch pack was replaced. The contact stated that the vehicle was temporarily repaired. The manufacturer was notified of the failure. The failure mileage was approximately 21,869.