NHTSA Complaint #11618493 — 2017 ACURA TLX

On September 30, 2024 I received a notice from Acura titled “Important Safety Notice” (Recall Number 23V-751). The recall concerns a manufacturing defect of the engine crankshaft. On October 1, 2024 I contacted Nalley Acura of Marietta, Georgia about scheduling an appointment and was told that the first available appointment was not until July 24, 2025 (almost ten months later). I was also told that the recall is not a safety concern and that I can continue to drive my car. I find it incredulous that Acura can issue a “safety recall” and then claim that the first opportunity to perform the repair is ten months later. Being forced to wait ten months to repair a manufacturing defect is outrageous and dangerous. Is this a subterfuge by the Company to avoid performing the repairs? In addition, I am confused by the dealerships response that this is not a safety concern. The recall notice states “due to a manufacturing defect of the engine crankshaft, the connecting rod bearing can prematurely wear and seize, causing engine damage. A damaged engine may run improperly or stall while driving, increasing the risk of a fire, crash, or injury”. Is the recall notice incorrect - that the matter under recall is not a safety concern? Additionally, I received a call from Honda Customer Service on Friday, October 4, 2024. Among other things, I was told that as part of the recall, I may be charged for a "diagnostic test" if the dealership looks at my car and finds a repair is not needed. Waiting ten months for a safety recall is unacceptable and I hope the NHTSA investigates this further and forces Acura to explain how it can take so long to perform the service caused by its manufacturing defect. Also, to incur a charge as part of the recall process is unacceptable and will only discourage consumers from taking their car to a dealer.