NHTSA Complaint #11524975 — 2017 ACURA TLX
FUEL/PROPULSION SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11524975 |
| Vehicle | 2017 ACURA TLX |
| Component | FUEL/PROPULSION SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | NJ |
Consumer Description
Acura TLX TECH showing "Check Engine", "Break" and Warning sign on the dashboard. Vehicle was taken to Acura Dealer at East Brunswick on 08/29/2022. They inspected the car and advised that the issue with "Pipe Kit, Fuel Filler Part #06160-TZ3-A11". The part was ordered by the dealer up on my request with a comment that part is back ordered and no firm expected time per Acura corporate and advised that I shall look for part from other dealers as well. I was advised that vehicle is drivable. As a fallback I ordered part from OEM Acura Parts on 08/30/2022 and got the same message from them as well that its back ordered. Upon several follow ups and calls still part is unavailable and car is not fixed. Dealer advised in April 2023 that I shall call Acura corporate to determine the expected arrival and I open a case with Acura Corporate with Case ID: 13772219 and had follow up call with customer services on 04/21/2023 and 4/28/2023. Finally got a call back from Case Manager Chris on 05/01/2023 and he said "No definitive ETA, Part not available. What best he can do is to send period update via email and call when part is available." I am in the state of New Jersey and vehicle inspections are mandatory, My car inspection is due soon and in case car is not fixed, then there is no way vehicle will pass inspection and I will be forced NOT to drive the car.
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