NHTSA Complaint #11618487 — 2018 TOYOTA RAV4

The contact owned a 2018 Toyota Rav4. The contact stated while driving at an undisclosed speed, there was water leaking from the driver's side visor. The vehicle was taken to the dealer, who determined that water was entering the vehicle through the sunroof and traveled throughout various areas of the vehicle including the visor, dashboard, and door panels. The vehicle was not repaired. After receiving the diagnosis, the contact's insurance provider was informed, who then sent an appraiser to inspect the vehicle. Upon a visual inspection of the vehicle, the insurance appraiser discovered toxic mold throughout the interior panels of the vehicle including under the dashboard and door panels. The mold presence was extensive, and the vehicle was declared a total loss by the insurance provider. The contact stated that she and her husband had experienced unexplainable periods of illness that were later attributed to the presence of mold in the vehicle but were at the time unaware of a possible cause. The manufacturer was notified of the failure, and a case was opened. The failure mileage was 55,000.