NHTSA Complaint #11618419 — 2022 FORD MAVERICK

The contact owns a 2022 Ford Maverick. The contact received notification of NHTSA Campaign Number: 24V293000 (Exterior Lighting, Electrical System), and the software update was completed. After receiving the update, the contact stated that the instrument panel failed to display the starting messages and displayed the vehicles in many different systems. The vehicle was taken to the dealer who had completed the software update a second time. After receiving the software update the second time, the instrument panel began functioning as intended and properly displaying the necessary information. The contact stated that the radio and display screen started malfunctioning. The vehicle was returned to the dealer who was not able to determine the cause of the failure and was only able to complete the remedy the manufacturer had authorized. The vehicle had not been repaired. The manufacturer was not made aware of the failure. The failure mileage was 38,000.