NHTSA Complaint #11618198 — 2018 FORD ESCAPE

We purchased this 2018 Ford Escape new. The headlights have burned out many times, and much sooner than normal. What is really a mystery is that many times the low beams will burn out together. This is typically rare as one will burn out and then the other will continue to work for a while. We always replace them in pairs. The local shop changed them out most of the times and they only work for a few months to about six months on average. It is a very strange situation. They will stop working and then will sometimes begin working again, leading me to believe it is not a bulb issue as much as its an electrical issue. We keep checking to see if there is a safety recall as this is very unsafe when they stop working together at night while driving. There are many comments on websites and blogs so we know we are not alone. This is just one of the problems. This vehicle, driven mildly and maintained perfectly on schedule, with most service done at the local Ford dealer service center, has experienced both engine and transmission failure in the low 90k miles. Fortunately, we purchased coverage that took care of those. But we are told that our CNA bumper to bumper warranty does not cover head light issues. I think Ford should pay to have this vehicle examined, to determine what is wrong with the headlight wiring and pay for the repair to restore it to safe operation .