NHTSA Complaint #11703090 — 2018 FORD ESCAPE

My vehicle stooped running. I scheduled maintenance at Metro Ford. According to the diagnostic test completed at Metro Ford, there were powertrain issues. This diagnosis also appears on my Ford Motor Pass app. According to the service department at Metro Ford, coolant was leaking into the engine and that a new water pump and battery needs to be installed to get the car back running. We complied with the cost ($2,400 this included new water pump and battery) and 30 days later the car stopped running again. The car was towed back to Metro Ford and we were told that the engine is dead and that a new diagnostic check will need to be done with an additional $410 on top of the $2,400 which was paid to get the water pump and other items fixed previously. We were never informed that the engine will need to be replaced after the first diagnostic check. That information should have been told first since you are running the same check that now tells you the engine is dead.