NHTSA Complaint #11618015 — 2015 CADILLAC CTS

The contact owns a 2015 Cadillac CTS. The contact stated that there was an abnormal loud clunking sound coming from the rear end of the vehicle while the vehicle was shifting into gears. The vehicle was taken to AMCO Transmissions & Total Car Care, where it was diagnosed that the rear differential had failed and needed to be replaced. The contact stated that the vehicle was previously serviced under the NHTSA Campaign Number: 20V038000(Power Train); however, the failure persisted. The vehicle was not repaired. The local dealer and the manufacturer were notified of the failure. The failure mileage was 125,000.