NHTSA Complaint #11617867 — 2021 FORD F-150

The contact owns a 2021 Ford F-150. The contact stated that while the vehicle was parked, the vehicle lost power steering functionality. The message "Steering Assist Fault - Service Required" was displayed. The contact turned off and restarted the vehicle, and the power steering became functional. The contact stated that the failure recurred intermittently. Additionally, the contact stated while driving 15 MPH and turning into a parking lot, the failure recurred. The contact was able to pull into a parking space. The contact turned off and restarted the vehicle; however, the failure persisted. The contact was able to drive to the dealer by using physical strength to steer the vehicle. The dealer diagnosed the vehicle with internal steering gear failure. The contact related the failure to NHTSA Campaign Number: 21V407000 (Steering); however, the VIN was not included. The manufacturer was notified of the failure and informed the contact that the VIN was not included due to the manufactured date. The failure mileage was approximately 79,000.