NHTSA Complaint #11710697 — 2021 FORD F-150

September 2025, we were on a vacation when we noticed that the column gear shifter on our 2021 Ford F150 seemed a bit "loose" when shifting. No issues getting into the appropriate gear…but a weird loose feeling. My husband pulled off the leather boot on the column (not sure if this is what it is called, I believe it keeps dust out) and found the problem. Two missing bolts! Earlier that year, I had found a bolt in the floor of the truck, and, unable to find where it came from (or did it even belong to the truck? I did not know) I put it in a ziploc bag, into the glove box. Turns out that bolt fit. So we had one bolt, and the shifting felt okay. But we still needed one bolt, so I did some internet sleuthing. I found the part (W790628S900) and ordered it, and we installed it when we got home. We theorize that the “ziploc bolt” came loose early in 2025, and the second bolt (never found) came loose on our trip. We know that up until this problem, we had never, ever, removed that dust cover, so we were not responsible for the two bolts coming loose. Components: that "failed" would be the two bolts on the column gear shifter (under the dust cover) Safety: we were very worried that without the two bolts, we would not be able to shift at some point! Confirmed: no, because we were camping on vacation, and did the troubleshooting ourselves Inspected: we will ask our mechanic when we next take the truck in Warning: no, just that we noticed that the column gear shifter was "loose" (again, likely that this was after the 2nd bolt came out).