NHTSA Complaint #11617397 — 2010 FORD FUSION

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11617397
Vehicle	2010 FORD FUSION
Component	STEERING
Date of Incident	March 6, 2024
Date Filed	October 1, 2024
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

The power steering pump completely shuts down and throws a Power Steering Fault Error. When this happens, the car is moved as safe as possible to a safe location, turned off and restarted and the error clears. When the error displays, all power steering is shut off. There is no warning, it operates fine after restart, I have not noticed any correlation as to when it happens, but when it happens, it leaves you in a dangerous position. The dealer has not reproduced the issue, but has heard reports of the issue. I have not been able to reproduce reliably either.

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