NHTSA Complaint #11616302 — 2020 FORD EXPEDITION

This has happened many times throughout my ownership of the vehicle. At times, when trying to accelerate into traffic, changing lanes, etc. The vehicle make a loud clunking noise when it tries to downshift. The transmission acts as if it has no idea what gear to go into. A "system fault" with a wrench appears on the center display along with an audible alarm. The vehicle either loses power altogether or it has downshifted into an extremely low gear which brings the rpms near redline. On several occasions this has put my family in dangerous situations. We came close to getting in a collision more than once. It has frightened my daughter who has special needs. Upon bringing it to ford while the warranty was still in place, they claim they could not replicate the problem. On the way back home from the dealer, it happened again. We made ANOTHER appointment for service, they reflashed the transmission strategy and said it's fixed. It was ok for maybe a few weeks, but the problem continues. Now the warranty is up, and we are still stuck with the same issue which is becoming more and more frequent. Ford will not repair it without charging, yet this issue existed while the warranty was still in place. It's a known defect that presented itself while the warranty was still in place. It was never repaired, Ford only applied a band-aid to get past the powertrain warranty.