NHTSA Complaint #11616025 — 2016 FORD EDGE

The contact owns a 2016 Ford Edge. The contact stated that while driving at various speeds, there was a cloud of white exhaust coming from the tailpipe causing an odor of exhaust to emit from the vehicle. The contact, an independent mechanic, had inspected the vehicle and noticed water leaking into the cylinders. The contact replaced the water pump, thermostat, and temperature sensors. The failure persisted. The contact stated that after some research, the contact learned it was a known failure that required the engine to be replaced. The vehicle had not been taken to the dealer to be diagnosed or repaired. The manufacturer was made aware of the failure. The manufacturer had referred the contact to the NHTSA Hotline to report the failure. The failure mileage was unknown.