NHTSA Complaint #11615405 — 2016 HYUNDAI VELOSTER

The contact owns a 2016 Hyundai Veloster. The contact stated while driving from a complete stop, the check engine warning light was illuminated. The vehicle was taken to AutoZone, where diagnostic test codes indicated a timing chain failure and other diagnostic test codes were retrieved. The vehicle was taken to the dealer, where it was diagnosed that the engine had failed due to low engine oil, and the engine needed to be replaced. The dealer informed the contact that 2 quarts of oil was added to the vehicle. The vehicle was then taken to an independent mechanic, where the contact was informed that the engine was overfilled with oil. The mechanic diagnosed the vehicle and determined that the failure was related to the knock sensor. The vehicle was then taken to another dealer, Great Lakes Hyundai of Dublin (2441 Billingsley Rd, Columbus, OH 43235), where it was diagnosed. The dealer informed the contact that no engine failure was found; however, the catalytic convertor needed to be replaced. The vehicle was not repaired. The contact stated while her husband was driving at an undisclosed speed, the vehicle lost motive power, went into LIMP Mode, and failed to exceed 5 MPH. The contact stated that the failure recurred while driving 35-40 MPH. The contact was able to drive to the residence. The contact stated that the vehicle had become undrivable. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that they relied on the dealer’ assessment. The failure mileage was approximately 96,000.