NHTSA Complaint #11615223 — 2016 HYUNDAI SONATA

We were told from Tulsa Hyundai that our car was involved in a massive recall due to engine failure and that the warranty had been extended to 150,000 miles on Theta engines. They told us we had to follow the process in order to have a claim submitted to Hyundai corporate. They required us to pay for a valve gasket replacement and a valve cover gasket ($1000), then to take the car home and drive for 1000 miles and then bring it back in. We brought it back in and were required to pay for a combustion cleaning (around $800) and then take it home and drive it for 1000 miles. We brought it back in and they performed the oil consumption test. They then submitted the claim to Hyundai and we heard back the next day (9/18/2024) that they were denying they claim due to it being an issue with piston rings instead of rod bearing failure. I called Hyundai and they basically said there was nothing else they would do. They told us we could be reimbursed for the $1800 we had to spend to go through that process. Those fees were incurred were not necessary, especially when Hyundai is not going to replace the engine. Hyundai markets on their dealer websites, "engines for life", yet they will do nothing to replace our engine that is in failure.