NHTSA Complaint #11615025 — 2018 SUBARU OUTBACK

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 11615025
Vehicle 2018 SUBARU OUTBACK
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

DSM drawing too much power from battery when car is parked. DSM drawing 0.151k ohms to 0.017. Have complained to Subaru of Santa Cruz about this 3x. First they said it was the battery under recall and replaced the battery. Second time they thought I was leaving the key fob in the car (The fob is kept with me not in the car ). Third time they said the DSM is pulling too much power from the battery. Subaru has an extended warranty for the DSM for 2016-2018 outbacks but does not include my VIN number. This power draw and dead battery has put me in San Francisco late at night without a functional car. I did not have this independently evaluated before Subaru did a "jump box replacement" for $775.73.

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