NHTSA Complaint #11615004 — 2015 JEEP GRAND CHEROKEE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11615004
Vehicle 2015 JEEP GRAND CHEROKEE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CO

Consumer Description

I have owned this vehicle for 9 years and the vehicle has had an issue with the electronic fuel pump since I bought it. I would take pictures of the warning showing the error message. I have had the vehicle in the shop more than 10 times for the same symptoms and begged them to replace what the computer is saying was the problem. I have spent over $9,000 on repairs and I continue to get the same message, The check engine light is on continuously and every time I bring it in they say it is not that it is something else and they replace something not related. Then the recall came out for the High Pressure Fuel Pump which was apparently the issue for the entire time like the on board computer had been stating was the issue. I have replaced the Thermostat when there was no over heating issue, the alternator when there was no electrical issue, the Particulate filter because they said that was what was causing it to go into crawl mode which it still does periodically when it rains out. The recall was issued on 6/9/2022 and it is still not repaired. There is no telling what other internal damage was done over the 9 years of not replacing what was the issue the entire time.

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