NHTSA Complaint #11702959 — 2015 JEEP GRAND CHEROKEE

The contact owns a 2015 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the contact smelled radiator fumes on the interior of the vehicle. In addition, the contact stated that the coolant reservoir was repeatedly refilled; however, there were no signs of a leak. The contact later became aware that radiator fluid was leaking on the ground underneath the vehicle. The contact performed an inspection of the vehicle and noticed a thick, black sticky substance underneath the EGR valve. The vehicle was towed to the dealer, and the dealer became aware of burn marks on the left side of the engine. In addition, the contact was informed that coolant was leaking from several spots. The dealer declined to continue diagnosing the vehicle. The contact was advised to retrieve the vehicle. The manufacturer was made aware of the failure, and a case was filed. In addition, the contact stated that the EGR valve and the engine oil cooler were replaced under unknown recalls in 2021. The contact stated that the recall parts only lasted for three and a half years, and the original parts lasted seven years. The contact was informed that the vehicle was out of warranty. The failure mileage was approximately 145,000.